Terms of service

1. About Co & Collections

In these Terms and Conditions, “we”, “us” and “our” mean Co & Collections, and “you” means you, the customer or site user.

These Terms and Conditions, together with your order form the entire agreement (Contract) between you and us for the purchase of products via our website or any associated sales channels.

The Contract cannot be varied unless we agree to any changes in writing (including by email).

2. Legal Capacity

By placing an Order with us, you acknowledge and represent that you are at least 18 years of age and capable of entering into a legally binding contract.

We do not knowingly accept orders from persons under 18 years of age. If we suffer loss, damage or expense due to an Order placed by a minor, we reserve the right to seek compensation from that minor’s parent(s) or legal guardian(s).

3. Placing an Order

You may place an Order by:

  1. Selecting the Product(s) you wish to purchase on our website;

  2. Adding the Product(s) to your online cart; and

  3. Completing checkout and payment by clicking the purchase/confirm button.

By placing an Order, you make an offer to purchase the Products in your cart in accordance with these Terms and Conditions. Content on our website is an invitation to treat only and does not constitute an offer by us to supply any Product.

We do not formally accept your offer until your Order has passed our internal validation and fraud-prevention procedures. We reserve the right, at our sole discretion, to refuse service, cancel Orders, terminate accounts or remove/edit website content at any time.

Your Order is deemed accepted when we send you an Order Confirmation email and/or a shipping confirmation email confirming dispatch of the Product(s).

If we are unable to process or accept your Order after payment has been received, we will contact you via email and arrange a refund.

4. International Orders (Including Customs & Duties)

Where applicable, international Orders may be subject to local customs, duties, taxes or import fees imposed by the destination country. These charges are the responsibility of you, the customer, and are not controlled or charged by Co & Collections.

If required, you may receive a separate invoice for customs/duties from us, a courier, or a customs authority. Prompt payment of these charges may be necessary for your Order to be released and delivered.

Once an international Order is completed and dispatched, the sale is final, subject only to your rights under Australian Consumer Law and any mandatory consumer protections in your jurisdiction.

5. Payment & Processing

We currently accept various payment methods as displayed at checkout (for example: Visa, Mastercard, American Express, PayPal, Afterpay or other providers we may add from time to time).

Payment processing will not commence until we have received all required information and your payment has been successfully authorised.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Business days are Monday to Friday, excluding Queensland and Australian national public holidays.

  • Once your payment has been processed, a tax invoice/receipt will be emailed to you as proof of purchase.

All prices on our website are shown in Australian Dollars (AUD) and all payments are processed in AUD. If you are paying with an international card or account, your bank or payment provider may charge additional conversion or international fees.

We may request additional identification (such as photo ID or confirmation of address) for fraud-prevention purposes. If you do not provide requested information, we may cancel your Order and refund your payment.

6. Product Condition

Co & Collections specialises in pre-loved and consignment fashion. Unless otherwise specified, Products are sold in “as is” condition, which may include minor wear consistent with pre-owned items.

We aim to describe each Product accurately and clearly, including condition notes, brand, sizing and any notable flaws. We also make reasonable efforts to display colours as accurately as possible; however, colours may vary slightly due to different screens or devices.

We thoroughly assess and quality-check Products before listing and before dispatch to ensure they match the condition described.

7. Authenticity

Where an item is listed as a particular designer or brand, we take care to authenticate it to the best of our ability using available information, experience and industry guidelines.

If a Product we sell is proven to be non-authentic (despite being sold as authentic), we will honour a money-back guarantee in accordance with Australian Consumer Law and our internal investigation processes. Evidence may be required from a recognised authenticator or other credible source.

8. Returns Policy

All sales are final. We do not accept returns, exchanges, or refunds, except where:

  • the Product is faulty or defective; or

  • the Product is materially different from how it was described or displayed (for example, a major undisclosed flaw or a misrepresented brand).

We do not accept returns for change of mind, fit or sizing issues, including where the Product does not fit as you expected. Sizing and fit can vary widely between brands and styles.

Please refer carefully to:

  • individual brands sizing charts;

  • the product description and measurements; and

  • any additional photos or condition notes,

and contact us before purchasing if you require more details, measurements or clarification.

Nothing in this Returns Policy limits your rights under the Australian Consumer Law.

9. GST & Tax

For Australian customers, prices generally include Goods and Services Tax (GST) where applicable.

For international customers, GST may be removed where required by law and/or where your Order is under the relevant export thresholds. Any applicable GST adjustments will be calculated automatically at checkout once you have entered your shipping country.

You are responsible for complying with any tax, customs or import obligations in your own country.

10. Pricing

We use our best efforts to offer competitive pricing for our Products. However, we reserve the right to change prices on our website at any time prior to you placing an Order.

  • Product prices do not include shipping unless otherwise stated.

  • Shipping charges (including international shipping) are calculated at checkout based on destination and shipping method or may be set as a fixed charge.

All prices are in AUD unless stated otherwise.

11. Supply & Availability

We will supply the Products specified in your Order, subject to availability and these Terms.

When your Order has been dispatched, we will send you a shipping confirmation email, which may include a tracking number.

In the unlikely event that a Product becomes unavailable after you have placed an Order (for example, due to a stock discrepancy or simultaneous sale on another platform), we will notify you by email and arrange a refund of the purchase price and any shipping paid, within a reasonable time.

12. Your Data & Privacy

By placing an Order or using our website, you consent to us collecting, storing, and using your personal information for purposes including:

  • processing and delivering your Order;

  • managing your customer account; and

  • communicating with you about our Products, services, promotions or updates (unless you opt out).

We will not store your full credit card details on our system; payment processing is handled via secure third-party providers.

You may contact us in writing to request access to personal information we hold about you. We may charge a reasonable administration fee for processing such requests. If any data we hold about you is incorrect, we will correct it upon your written request.

13. Fraud & Security

We are not liable for any loss or damage suffered by you where your payment method (including credit card, PayPal, or buy-now-pay-later accounts) is used fraudulently or without authorisation, unless such loss is directly caused by our negligence.

To protect customers and Co & Collections from fraud:

  • We may request further identification or verification before processing an Order.

  • If we cannot verify your details, we may cancel the Order and refund payment via the original payment method.

  • Any ID documents provided for verification are stored only as long as necessary and then securely destroyed, in line with our privacy practices.

14. Miscellaneous

  • You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any unauthorised assignment is void.

  • If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

  • Our decision not to enforce a particular term at any time does not waive our right to enforce it later.

  • We may update, change or amend these Terms & Conditions at any time. The Terms that apply to your Order are those published on our website at the time you place that Order.

15. Force Majeure

To the fullest extent permitted by law, we are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control (for example: natural disasters, pandemic-related disruptions, strikes, transport delays, system failures, or changes in regulations). In such cases, we are entitled to a reasonable extension of time to perform our obligations.

16. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

17. Credits & Store Credits (If Applicable)

From time to time, we may issue store credits or refund credits to your customer account (for example, after a resolved issue or in special circumstances).

  • Credits may only be used for future purchases on our website and are not redeemable for cash, except as required by law.

  • If the value of your Order is less than your available credit, the remaining credit stays on your account for future use (until expiry, if applicable).

  • If the value of your Order is more than your available credit, you must pay the remaining balance using one of our accepted payment methods.

Any terms specific to a credit (such as expiry dates or promotion conditions) will be outlined at the time the credit is issued.

18. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted or modified by agreement.

If the Australian Consumer Law applies, you may be entitled to remedies including repair, replacement or refund where a Product has a major failure, and to compensation for any other reasonably foreseeable loss or damage.

For more information about your rights as a consumer, please refer to the Australian Consumer Law website or your local consumer protection authority.